Downgrading from 3.x to 2.x Firmware

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To perform a successful downgrade, it is strongly recommended to perform the following steps:

  • First of all, keep in mind you can't use the gateway configuration from version 3.x
  • Boot the gateway into the update mode
  • Install the 2.3-sp3 (
  • Reboot the gateway
  • Perfom a factory reset (Management->Reboot/Reset)
  • Reboot again
  • Restore your gateway configuration with your old version 2 backup (Management->Backup and Restore)

The gateway may not be in a fully functioning state until the factory reset has been performed.